Day 1: We all have to shop! Why not save money while doing it?
Day 2: The Language of Couponers – Translated!
Day 3: Where Art Thou Coupons?
Day 4: Know Thy Coupon (What does that fine print mean?)
Day 5: When to Use Your Coupons
Day 6: Buy Groceries, Pay for College with Upromise eCoupons
Day 7: eCoupons the Alternate to Clipping
Day 8: Don’t Get Mad, Get a Rain Check
Day 9: Advance Your Couponing Skills with Rebates
Day 10: Stockpiling
Day 11: Organize your coupon stash
Day 12: Surviving the Checkout Lane
Day 13: How to Handle Coupon Rejection
Day 14: Ten Commandments of Couponing
So now that you’ve gotten to the checkout lane, what do you do if your coupon is rejected? For the most part, I’ve never had much trouble. There has been a few instances like at Walmart or a particular CVS in a neighboring town with a grouchy cashier. I’m not the only one who refuses to shop at this particular CVS because of one cashier! Why torture myself, ya know! Throughout the course of your coupon shopping, you will come across one of “those” cashiers. It is a given.
I like to scout out my favorite cashier. I will wait wait extra to have a favorite check me out. I try to scout out a coupon friendly cashier before entering that lane if I don’t see one of my favorites. I have my own methods of trying to decide who will be coupon friendly by appearances if I don’t know. Nothing scientific just based on past experiences. You may also want to reference Surviving the Checkout Lane to get hints on how to stay organized so you can be confident you purchased X item which makes X coupon!
So what do you do if they say nope, can’t take this coupon. First, please remain calm. You will get a better result if you speak in a rational tone and in a respectful way. Remember, the cashiers have to answer to their managers, who have to answer to their managers, etc. They all just want to follow store policy and make sure that all coupons are utilized properly so the store is able to be reimbursed for the coupons.
If the cashier refused to scan the coupon, you should ask they try to scan it. If it doesn’t scan, it doesn’t mean the coupon is not valid. It just may be a coding error. Make sure your language matches the coupon. Some cashiers may try to say you have to buy the product pictured on the coupon. That is not always the case. Companies usually show a higher priced item on the coupon but many of the coupons I use state “any abc brand product.”
Decide if it is worth it to speak to the manager. Don’t forget your time has value. It is probably not worth my time to speak to a manager over (1) .25 coupon. I know that most deals come around again and my pantry is stocked so I don’t sweat the small stuff as much anymore. You have to determine how much your time is worth.
Be assertive not nasty when speaking with the manager. Usually managers are more informed about the coupon policies than cashiers. It never hurts to ask for a manager.
Having a corporate coupon policy is always helpful. Just remember a store has the right to refuse any coupon or change their policy at any time. You, however, have the right to contact their corporate headquarters.
Don’t be afraid to ask to remove an item off your receipt if they won’t accept your coupon. I’ve done this before for items I may not have bought at the price without the coupon before. If it is an item we need, I will still buy it and move on.
Final note, don’t be nervous about using your coupons. When I first started out, I got all clammy when I showed up at the cash register with a wad of my coupons. Now it is second nature and doesn’t bother me a bit. It also helps to arm yourself with coupon knowledge. The more you know, the more confident you will be in your couponing abilities.
The 15 Days of Couponing will guide you through the art of couponing. It is a skill that you can learn and maximize to the full potential to help your family and help others. So if you are interested in cutting your grocery budget in half or more stay tuned for the next edition!